Contact Centre Operations

Course Information

Contact Centre Operations Level 2

Duration: 12 months
Course code: 489
Awarding body: Skillsfirst

Who is this course for? This qualification is suitable for anyone working in a contact centre; there are options to suit any level of experience, from new entrants through to team leaders. Regardless of whether the learner is working in direct sales or remote customer support, these qualifications can help them to advance in their career within a contact centre environment by developing their competence in a range of activities including customer care, direct selling from contact centres, providing remote support for products or services, incident management and essential IT skills. Relevant job roles will include:

  • Customer Service Adviser
  • Outbound Telesales Operative
  • Customer Relations Adviser

Contact Centre Operations Level 3

Duration: 18 months
Course code: 489
Awarding body: Skillsfirst

Who is this course for? This qualification is suitable for those learners who have some experience working in a contact centre and want to develop their skills further, or might be looking to move into a supervisory or junior management position. Regardless of whether the learner is working in direct sales or remote customer support, these qualifications can help them to advance in their career within a contact centre environment by developing their competence in a range of activities including managing customer care, leading direct selling activities from contact centres, co-ordinating remote support for products or services, managing incidents referred to a contact centre and contributing to performance management.

What do I do now?

Click on the button below the course your are interested in to apply. Alternatively, please contact us on 0151 650 6933 or email enquiries@progresstoexcellence.co.uk to find out more information about any of our courses.

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