Customer Service

Course Information

Customer Service Level 2

Duration: 12 months
Course code: 488
Awarding body: Skillsfirst

Who is this course for? The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

Customer Service Level 3

Duration: 18 months
Course code: 488
Awarding body: Skillsfirst

Who is this course for? The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

What do I do now?

Click on the button below the course your are interested in to apply. Alternatively, please contact us on 0151 650 6933 or email enquiries@progresstoexcellence.co.uk to find out more information about any of our courses.

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