Customer Service

Course Information

Our range of Customer Service apprenticeships are ideal for those who work in a customer facing role, such as those working within retail or call centre environments. They are delivered within the workplace, and can be used to up-skill existing or train new staff.

Customer Service Level 2

Duration: 12 months
Course code: 488
Awarding body: Skillsfirst

Who is this course for? The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

Customer Service Level 3

Duration: 18 months
Course code: 488
Awarding body: Skillsfirst

Who is this course for? The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

What do I do now?

To find out more, contact us on 0151 650 6933 or email enquiries@progresstoexcellence.co.uk.